Core Responsibilities

  • Order Processing across 3 commercial divisions
    • Primary point of contact for customers placing/amending orders
  • Working with Logistics & Operations to effectively plan workload, working to agreed SLA’s
    • Produce cost effective, service driven plans to agreed KPIs
  • Communications with Customers both verbal & written
    • Handling after sales enquiries, providing customers with contract balances
  • Complaint resolution
  • Administrative duties as required
  • Development of systems to improve performance i.e. NCR’s and CRM 

Supporting Division Performance

  • Understand & implement the strategy for the Division.
  • Ensure & facilitate through communication with the wider business to add maximum value to customer service.
  • Work in a culture that encourages ethical conduct, open communication & commitment to compliance consistent with The Kerfoot Group values – Respect, Boldness and Performance.
  • Promptly communicate to Manager & assist in investigating all relevant complaints, possible violations or irregularities, taking appropriate action where necessary.
  • Support the HofCS to deliver divisional KPI’s 

Skills & Experience Required

  • Customer service, order processing experience
  • Knowledge of manufacturing & distribution chain activities advantageous
  • Action oriented & able to deal with multiple relationships effectively in a fast paced environment.
  • Creative thinker able to challenge established ways of doing things
  • Excellent networking, interpersonal & relationship building skills
  • Understanding of the regulated environment & compliance needs

Competent in all Microsoft Office applications